Why can't I book a class or group service online?
To ensure we can accommodate for your entire party, a spa representative will need to customize your appointment/class.
Can I reserve the spa for a group?
Absolutely! There is a minimum guest requirement that varies depending on the day. Give us a call at (703) 718-4881 to chat with one of our spa representatives.
Can I request my favorite technician?
Yes! we encourage you to share your preference of technician to ensure we have you scheduled correctly.
May I request a Male or Female technician?
Yes, we remain sensitive to the concerns of guests regarding religion, safety and other various concerns.
*Note: Our staff is trained in establishing if request for therapist are of a professional nature. Guests who enact in or encourage unprofessional behavior will have their current and future booking rights revoked and their appointment cancelled with full payment due according to our cancellation policy.
Are you located inside of a hotel?
Yes, we're located inside Archer Hotel on King Street in Old Town Alexandria
What's the parking like?
Guest of the spa may take advantage of valet parking at a special rate. Verification may be required. Metered street parking is also available. Street parking is often free on Sundays.
Are you near the Metro?
Yes, we're are within walking distance of the King Street Metro Station.
Do you have spa facilities we can use?
Yes, we have male and female locker rooms where guests can shower and enjoy the steam rooms.
Do you have a couple's room?
Yes, we have a couple's room that has been customized to the new space.
Does this spa require paperwork to be completed before the appointment?
Yes, our system is HIPPA compliant and each client needs to fill complete their individual health intake forms to work with a technician. These forms are sent out at the time of booking and in the confirmation email/SMS. We recommend completing these forms before your appointment so we don't have to cut into your appointment time.
FAQs
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JoyLife SPA
Effective Date: 02/08/2026
Last Updated: 02/08/2026
At JoyLife SPA, your trust means everything to us. Just as we create a space where you can step out of stress and into restoration, we are committed to protecting your personal information with care, discretion, and respect. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book services, or interact with us online or in person.
When you engage with JoyLife SPA, you may choose to share information such as your name, email address, phone number, appointment details, membership information, and payment data. If you complete an intake form or share wellness preferences, that information is used only to help us provide safe, personalized services. We collect only what is necessary to deliver a thoughtful and seamless experience.
When you visit our website, certain information is gathered automatically to help us improve your experience. This may include your IP address, device type, browser information, pages visited, and general usage patterns. We also use cookies and similar technologies to ensure the site functions properly, understand how visitors use our website, and provide relevant content. You may adjust your browser settings to manage or decline cookies at any time.
The information we collect allows us to confirm appointments, process payments, communicate important service updates, send reminders, and—when you’ve given permission—share exclusive offers, wellness insights, or special events. Our goal is to keep communication helpful, relevant, and respectful of your time. You may unsubscribe from marketing emails at any time or reply STOP to opt out of text messages.
JoyLife SPA does not sell your personal information. We may share limited information with trusted service providers who help us operate our business, such as secure payment processors, booking platforms, email and text communication services, website hosts, and analytics partners. These providers are required to protect your information and use it only for the services they perform on our behalf. We may also disclose information when required by law or when necessary to protect the safety, rights, or integrity of our business and clients.
Protecting your information is a responsibility we take seriously. We maintain administrative, technical, and physical safeguards designed to protect your data. Payment information is processed through secure third-party systems and is not stored on our website servers. While no system can guarantee absolute security, we follow industry best practices to minimize risk and protect your privacy.
We retain personal information only as long as necessary to provide services, maintain business and financial records, meet legal obligations, and support your ongoing relationship with JoyLife SPA. When information is no longer needed, it is securely deleted or anonymized.
If you are a Virginia resident, you have the right under the Virginia Consumer Data Protection Act to request access to your personal information, correct inaccuracies, request deletion, obtain a copy of your data, or opt out of certain data uses such as targeted advertising where applicable. Residents of other states, including California, may have similar rights. We honor all reasonable privacy requests and will respond within the timeframes required by law.
Any health or wellness information you choose to share with us is used solely to ensure your services are appropriate and safe. JoyLife SPA is not a medical provider, and this information is treated with the highest level of confidentiality and care.
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13.
From time to time, our website may include links to third-party platforms such as online booking tools or social media. These sites operate independently, and their privacy practices are governed by their own policies.
As our services evolve, this Privacy Policy may be updated to reflect changes in our practices or legal requirements. The most current version will always be available on our website, and continued use of our site indicates acceptance of any updates.
If you have questions about this policy or would like to exercise your privacy rights, we welcome you to contact us.
JoyLife SPA
1600 King Street
Alexandria, Virginia 22314
Phone: (703) 718-4881
Email: customercare@joylifespa.com
Website: www.joylifespa.com
Privacy Policy
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JoyLife SPA
Effective Date: 02/08/26
Last Updated: 02/08/26
Welcome to JoyLife SPA. By visiting our website, booking services, purchasing products or memberships, or using any of our offerings, you agree to the following Terms & Conditions. These guidelines are designed to create clarity, protect your experience, and support a peaceful and professional environment for every guest we serve. JoyLife SPA is committed to providing a space of restoration, respect, and exceptional care. The policies below help us honor your time, the time of other guests, and the work of our service providers.
Use of Our Website
The JoyLife SPA website is intended to provide information about our services, allow convenient online booking, and support your wellness journey. By using this site, you agree to use it only for lawful purposes and in a way that does not interfere with its security, functionality, or availability. All website content, including text, images, service names, branding, and design, is the property of JoyLife SPA and may not be copied, reproduced, or used without written permission.
Service Appointments
Appointments may be scheduled online, by phone, or in person. A valid credit card may be required to reserve your appointment. We encourage guests to arrive 10–15 minutes early to allow time to relax and complete any necessary forms. Late arrivals may result in a shortened service time to avoid disrupting the next guest. The full-service fee will still apply.
Cancellation and No-Show Policy
Your appointment time is reserved especially for you. We require at least 24 hours’ notice to cancel or reschedule. Appointments canceled with less than 24 hours’ notice, missed appointments, or same-day cancellations will be charged the full service amount. Group bookings, packages, or specialty services may require additional notice and deposits.
Service Charges and Gratuity
A 20% service charge is applied to all non-medical spa services. This charge supports our professional service providers and operational excellence. Additional gratuity is always optional and appreciated, but never required.
Payments and Pricing
We accept major credit cards and other approved payment methods. Prices, services, and availability are subject to change without notice. Gift cards, prepaid services, and packages are non-refundable and may not be redeemed for cash except where required by law.
Memberships and Packages
Memberships and service packages are designed to provide consistency in care and exceptional value. Billing schedules, minimum commitments, rollover terms, and cancellation requirements will be provided at the time of enrollment. Membership fees are billed automatically according to the selected plan and remain active unless canceled according to the agreement terms.
Health and Wellness Information
To ensure your safety and comfort, you may be asked to complete an intake form and share relevant health information. It is your responsibility to provide accurate and current information and to notify us of any changes in your health or medications prior to your service. JoyLife SPA services are designed for relaxation and wellness and are not a substitute for medical diagnosis or treatment.
Guest Conduct and Right to Refuse Service
JoyLife SPA is a space of calm, professionalism, and mutual respect. We reserve the right to refuse or discontinue service to anyone who displays inappropriate behavior, arrives under the influence of drugs or alcohol, or presents a condition that may make service unsafe. Any form of harassment, inappropriate conduct, or disrespect toward staff or other guests will result in immediate termination of the service. Full charges will apply.
Personal Belongings
While secure areas are provided for your convenience, JoyLife SPA is not responsible for lost, stolen, or damaged personal items. We recommend leaving valuables at home.
Gift Cards and Promotions
Gift cards do not expire unless issued as part of a promotional offer with stated terms. Promotions may not be combined and may include expiration dates or usage limitations as disclosed at the time of purchase.
Third-Party Services and Links
Our website may connect you to third-party booking platforms, payment processors, or social media sites. These providers operate independently and are governed by their own policies and terms.
Limitation of Liability
To the fullest extent permitted by law, JoyLife SPA is not liable for any indirect, incidental, or consequential damages related to the use of our website, services, products, or facilities. By booking and receiving services, you acknowledge and accept any inherent risks associated with spa and wellness treatments.
Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how your information is collected, used, and protected.
Changes to These Terms
JoyLife SPA may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements. The most current version will always be available on our website. Continued use of our services indicates acceptance of any updates.
Contact Information
If you have any questions, we are here to assist you.
JoyLife SPA
1600 King Street
Alexandria, Virginia 22314
Phone: (703) 718-4882
Email: customercare@joylifespa.com
Website: www.joylifespa.com
Terms & Conditions
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Enjoy an amazing spa journey as our luxury spa services help melt your cares away.
Enjoy an Amazing Spa DAy
04.
Book online at: www.joylifespa.com or give us a call at (703) 718-4881
Book an Appoinment
03.
Choose a day on your calendar where you get away and relax for a while.
Pick a DAy
02.
Select a treatment, or two, or three form our amazing list of spa services.
Select your spa Treatment
01.
Guest may cancel their scheduled appointment for any reason up to 24-Hours before the appointment time. Within 24 hours of the scheduled appointment, guests will be required to pay 100% of the service cost including the 20% service charge unless the appointment can be successfully rebooked with another client for equal or more value. This ensures the technician and support staff are fully compensated for the time of your reservation. If you cannot make your appointment within the 24-hour window, please give us a call immediately as we may have a waitlist allowing you to skip the entire cancellation fee. No-Call/N0-Show appointments will be charged for the full amount of the service including the 20% service charge
Same-day rescheduled appointments will incur a 50% rebooking fee without service charge.
24-Hour Cancellation Policy
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